Refund Policy

Effective Date: 1 October 2025

Thank you for choosing Nusantara Craft Academy. We are committed to providing high-quality learning experiences in jewellery-making, metalwork, and related craft disciplines. This Refund Policy explains our terms regarding cancellations, payments, and refunds for all courses and workshops offered through our website at https://nusantara.edu.my.

1. General Policy

• All payments made for course or workshop enrolments are considered final once processed.
• We encourage participants to carefully review course details, schedules, and requirements before completing payment.
• By enrolling in any programme, you agree to the terms outlined in this Refund Policy.

2. Non-Refundable Fees

• All course and workshop fees are non-refundable unless the academy cancels the class.
• Failure to attend a course, workshop, or training session will not qualify for a refund or credit.
• Payments made for deposits, materials, or administrative fees are also non-refundable.

3. Course Cancellation by Nusantara Craft Academy

• We reserve the right to cancel or postpone a course or workshop due to unforeseen circumstances such as low enrolment, instructor unavailability, or safety concerns.
• In such cases, participants will be notified via email or phone and may choose one of the following options:
  • A full refund of the amount paid, or
  • Transfer to another available session or course.
• Refunds (if applicable) will be processed within 14 business days from the date of cancellation notice.

4. Participant-Initiated Cancellation

• If a participant cancels enrolment after payment, the fee is non-refundable.
• However, in exceptional cases such as serious illness (supported by valid documentation), we may offer partial credit or rescheduling at our discretion.
• Requests for cancellation or transfer must be submitted in writing to info@nusantara.edu.my at least 7 days before the scheduled start date.

5. Workshop and Course Transfers

• Participants may request to transfer their enrolment to another course or date subject to availability and approval by the academy.
• Transfer requests made less than 7 days before the start date may not be accepted.
• Only one transfer is allowed per enrolment, and no refund will be issued thereafter.

6. No-Show Policy

• Participants who do not attend a class or workshop without prior notice will forfeit the full fee paid.
• No refunds, rescheduling, or credits will be provided for no-shows.

7. Refund Processing

• All approved refunds will be made through the same payment method used during registration.
• Refund processing times may vary depending on your bank or payment provider.
• Administrative charges or bank fees (if applicable) may be deducted from the refund amount.

8. Contact Us

If you have any questions or wish to request a refund or transfer, please contact us at:
📧 info@nusantara.edu.my
🌐 https://nusantara.edu.my

9. Policy Updates

Nusantara Craft Academy reserves the right to amend or update this Refund Policy at any time. Any changes will be posted on this page with a revised effective date.